FAQ

1. What types of products/services do you offer?
We specialize in eco-friendly clothing and accessories made with sustainable materials. Visit our Catalog page to explore our full range of products.

2. Where are your products made?
Our products are designed and crafted in Taiwan and ethically sourced from local artisans.

3. How can I place an order?
Orders can be placed directly through our website. Simply browse our Catalog, add items to your cart, and follow the checkout process.

4. Do you offer international shipping?
Yes, we ship worldwide! Shipping fees and delivery times vary by location. You can find detailed information during checkout or on our Shipping & Returns page.

5. What payment methods do you accept?
We accept credit/debit cards, PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.

6. Can I return or exchange a product?
Yes, we offer a 30-day return policy for unused items in their original condition. For more details, please refer to our Shipping & Returns page.

7. How do I contact customer support?
You can reach us via the Contact Me page or email us directly at dj.eds@hotmail.com. We aim to respond within 24 hours.

8. Do you offer discounts or promotions?
We occasionally run promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated.

9. Are your products eco-friendly?
Yes! Sustainability is at the core of our brand. We use recycled materials, minimize packaging waste, and source ethically.

10. How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or through the carrier’s site.

11. Do you offer custom or personalized products?
Yes, we offer customization options for select products. Please contact us for details and pricing.

12. How do I know my personal information is secure?
We take your privacy seriously and comply with all data protection regulations. For more information, please review our Privacy Policy.

13. Can I collaborate or partner with your brand?
We’re always open to collaborations! Please reach out through our Contact Me page with your proposal.